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Walmart apologizes after shopper was ‘kicked out of line’ for items – and it’s all because of new policy [Video]

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Voice of Customer Analysis

A FURIOUS shopper has forced an apology from Walmart after she was kicked out of line thanks to a new policy.

The customer took to X to voice her frustrations for being taken out of the checkout line for having more than 15 items, accusing Walmart of not having enough registers open.

Walmart came under fire on social mediaCredit: Getty
The X post angrily attacked the storeCredit: X
The shopper was lining up with more than 15 itemsCredit: Getty

The post from Hollie reads: “i know walmart didn’t just kick me out of a line i waited 15 minutes in cause i had more than 15 items.

“yall don’t even have more than 15 f***ing registers open.”

Walmart was quick to respond, saying: “Let’s see what’s going on, Hollie! Can you send us a DM with more details, please?”

Walmart‘s customer policy involves differentiating which line shoppers can wait in depending on …

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