The 10 Best and Worst Airlines in the World in 2024 [Video]

The best and worst performing airlines of the year have been revealed in a new study, showing the carriers that had the most delays, complaints, and overall customer opinions.

AirHelp released the results of its study this week, which analyzed the performance of 109 airlines between January and October 2024. The company, which operates to assist passengers in processing claims for things like flight delays and lost luggage, looked at the number of claims processed worldwide, departure and arrival performance, and feedback from customers from 54 countries around the world who shared opinions on things like in-flight food, cabin crew service, and comfort.

Coming out on top, and jumping to number 1 from last year’s 12^th spot, is Brussels Airlines with a combined score of 8.12/10 when all factors were considered. Following the European airline in second place is Qatar Airways with a score of 8.11/10.

The rest of the top five was United Airlineswith a score of …