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Over half of NYC straphangers feel unsafe, unsatisfied on subways [Video]

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Market Research and Consumer Insights

Fewer than half of New York City subway riders feel safe or satisfied, according to an MTA survey.

This spring, just 45% of straphangers said they felt safe aboard trains, according to the results of the MTA’s Customers Count spring 2024 survey.

That’s down from the 54% who felt safe inside subway cars in the fall of 2023.

Additionally, just 44% said they felt safe inside train stations this spring, a drop from 51% in fall 2023, according to the bi-annual poll conducted April 18 through May 12.

Fewer than half of NYC straphangers feel safe or satisfied with the system, according to the MTA’s latest poll.

Only 47% of straphangers said they were satisfied with the transit system — down from 52% in the fall 2023, and the lowest percentage since the spring 2022 survey, when it was 48%, the stats show.

Simmone Leslie wasn’t surprised by the decline, …

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