Monday Media: E41 – The Return on Investment for CX [Video]

We are facing the biggest transformation in customer experience we’ve ever seen. The traditional CX focus of surveys is being replaced by deep data analytics and data science. In addition, technology is at the forefront of journey and experience orchestration. We must start thinking and acting differently by using all of the data available to us to understand and improve the experience.

#cxstrategy #cxtransformation #customerexperience #4rocks