Kroger apologizes after return policy is ‘painful’ and shopper claims manager won’t help and fumes ‘system doesn’t work’ [Video]

KROGER has been slammed by one of its customers who claimed their return policy is not good enough.

The furious shopper took to social media site X on Friday to make the complaint, labelling the system as “painful”.

The post from Shyam Sundar read: @kroger Quite painful to do returns at Kroger, Have been trying to return clothes at Frisco Custer/edlorado TX.

“They say system doesnt work / need to return at store we purchased.

“If i ask, can manager help – agent says – no use – need to fix your systems.”

Kroger responded: “Hi, Shyam Sundar! We are very sorry for any frustrations with store upon returning the item, and we would be happy to share your concerns with our Store Leadership Teams.

“Please sent us DM with store address, as well …