BATCH’s AI-driven Carrier Scorecards Maximize Service Quality | PR Newswire [Video]

Intelligent Carrier Scorecards Elevate Performance Metrics

, /PRNewswire/ — BATCH Freight fosters a healthy freight marketplace by rewarding high-performing carriers and providing top-notch service to their shippers.

Within BATCH’s Advanced Trucking & Logistics Automation System (ATLAS), carrier scorecards are a hub to track, generate, store, and display carriers’ performance based on their performance history. It answers a basic question of how the carrier is doing, provides the insights to drive operational decisions, and fuels the key parameters for system prediction and recommendations.

Aligned with BATCH’s shippers’ service requirements and industry benchmarks, ATLAS carrier scorecards measure the performance of a carrier based on their historical record, including their cancellation rate, timeliness of document submission, pickup & delivery performance, and consistency in the platform.

ATLAS benefits the overall network with proper tracking and ranking of carrier performance that is typically done manually by dispatchers, customer service reps, and operations managers, ultimately improving carrier performance, increasing carrier engagement in the community, …