Mumbai’s CSMIA 1st airport in India to attain Level 5 accreditation from ACI: Gautam Adani [Video]

The Chhatrapati Shivaji Maharaj International Airport (CSMIA) has become the first airport in India to have received the prestigious Level 5 accreditation from the globally acclaimed Airports Council International (ACI), Adani Group Chairman Gautam Adani said on Wednesday.

Gautam Adani stated that CSMIA, managed by Adani Airport Holdings Ltd (AAHL), is not only the first airport in India but also the third in the world to attain Level 5 accreditation from ACI for ‘Customer Experience’.

“There is no greater manifestation of business success than a company’s ability to serve its customers. Every moment, it is this guiding principle that I urge all members of Adani Airports to dedicate their hours to,” Gautam Adani said in a post on social media platform X.

“And there can be no greater feeling of gratitude than to have our @CSMIA_Official receive @ACIWorld’s prestigious Level 5 Accreditation for Customer Experience. Not only are we the …